01Introduction
Welcome to www.roommist.co.za (“the Website”), owned and operated by Vivere Bene (Pty) Ltd (“Vivere Bene”, “we”, “our” or “us”), a company duly incorporated in accordance with the laws of the Republic of South Africa.
Vivere Bene (Pty) Ltd is committed to respecting and protecting your privacy. We recognise that when you provide us with your personal information, you trust us to use it responsibly and securely. This Privacy Policy explains how we collect, use, disclose, retain and safeguard your personal information whenever you visit our Website, purchase our products, contact us, or otherwise interact with our business.
This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”), the Consumer Protection Act, 68 of 2008 (“CPA”), and any other applicable legislation governing the protection of personal information in South Africa.
By accessing or using this Website, you acknowledge that you have read, understood and agree to this Privacy Policy.
02Personal Information We Collect
The personal information we collect depends on how you interact with us.
We may collect information including, but not limited to:
- Full name
- Company or business name
- Email address
- Telephone number
- Billing address
- Delivery address
- Province, country and postal code
- Information supplied through enquiry or contact forms
- Products purchased
- Order history
- Customer preferences
- Communication records
- Marketing preferences
- Any other information you voluntarily provide.
Where required for payment processing, our payment service providers may collect payment details. Vivere Bene (Pty) Ltd does not store your complete credit card or banking information.
03Information Automatically Collected
When you visit our Website, certain technical information may automatically be collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Time zone
- Date and time of access
- Referring website
- Pages visited
- Time spent on pages
- Clickstream data
- Website performance information
- Shopping cart activity
This information helps us improve the functionality, performance and security of our Website.
05Analytics and Website Monitoring
To better understand how visitors use our Website, we may use analytics services including:
- Google Analytics
- Google Search Console
- Meta Pixel
- WooCommerce Analytics
- Other website optimisation and reporting tools
These services collect information regarding Website usage.
For more information about Google’s privacy practices, please visit:
06How We Use Your Personal Information
We process personal information only where there is a lawful basis for doing so.
Your information may be used to:
- Process and fulfil orders
- Arrange delivery
- Process payments
- Provide customer support
- Respond to enquiries
- Verify customer identity
- Communicate regarding purchases
- Detect fraudulent transactions
- Improve our products and services
- Improve our Website
- Conduct internal business analysis
- Maintain customer records
- Comply with legal obligations
- Enforce our Terms and Conditions
- Protect the rights of Vivere Bene (Pty) Ltd and its customers
Where you have given consent, we may also send promotional emails, newsletters, product launches, special offers and marketing communications.
You may unsubscribe from marketing communications at any time.
07Legal Basis for Processing
Depending on the circumstances, Vivere Bene (Pty) Ltd processes personal information because:
- You have given consent;
- Processing is necessary to perform a contract;
- Processing is required by law;
- Processing is necessary to protect legitimate business interests;
- Processing is necessary to establish, exercise or defend legal rights.
09International Transfers
Certain third-party technology providers may store or process information outside South Africa.
Where international transfers occur, Vivere Bene (Pty) Ltd will take reasonable steps to ensure that your personal information receives an adequate level of protection consistent with POPIA and other applicable legislation.
10Data Security
Protecting your information is extremely important to us.
Reasonable technical and organisational safeguards are implemented, including:
- SSL encryption
- Secure servers
- Firewalls
- Malware protection
- Access controls
- Password protection
- Limited employee access
- Secure backup procedures
- Software updates
- Monitoring for unauthorised access
Although every reasonable effort is made to safeguard personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
11Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Deliver products
- Provide customer support
- Maintain accounting records
- Meet tax obligations
- Comply with applicable legislation
- Resolve disputes
- Protect legal rights
Where information is no longer required, it will be securely destroyed, deleted or anonymised.
12Your Rights
Subject to applicable law, you have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of information where legally permissible;
- Withdraw consent where processing is based on consent;
- Object to certain processing activities;
- Request restriction of processing;
- Lodge a complaint with the Information Regulator.
Requests may be submitted using the contact details below.
13Marketing Communications
Where permitted by law, Vivere Bene (Pty) Ltd may communicate with you regarding:
- New products
- Promotions
- Events
- Newsletters
- Product launches
- Business updates
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.
14Children’s Privacy
Our Website and products are intended for adults.
We do not knowingly collect personal information from persons under the age of 18 years.
Should we become aware that information has been collected from a minor without the necessary consent, we will take reasonable steps to remove such information.
15Third-Party Websites
Our Website may contain links to third-party websites or services.
Vivere Bene (Pty) Ltd has no control over, and accepts no responsibility for, the privacy practices, policies or content of third-party websites.
Users are encouraged to review the privacy policies of those websites independently.
16POPIA Compliance
Vivere Bene (Pty) Ltd undertakes to:
- Process personal information lawfully and fairly;
- Collect only information that is reasonably necessary;
- Keep personal information accurate where reasonably possible;
- Protect information against unauthorised access, loss or misuse;
- Notify affected persons where required by law in the event of a data breach;
- Respect the rights of data subjects under POPIA.
17Changes to this Privacy Policy
We reserve the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
Any revised version will be published on this Website and will become effective immediately upon publication unless otherwise indicated.
We encourage users to review this Privacy Policy periodically.
18Contact Us
If you have any questions regarding this Privacy Policy, the manner in which your personal information is processed, or if you wish to exercise any of your privacy rights, please contact us.
- Company
- Vivere Bene (Pty) Ltd
- Registration number
- 2026/721478/07
- Website
- www.roommist.co.za
- sales@roommist.co.za
- Country
- Republic of South Africa
If you believe that your personal information has been processed contrary to applicable law, you may also submit a complaint to the Information Regulator (South Africa).